Deliveries

We always try to use the safest and most cost effective way to get your purchases to you. The postage costs for multiple items purchased from us is optimised automatically on checkout to keep the cost as low as possible. On the checkout screen, please look at the shipping options drop down list as the first one shown is not always the cheapest method.

UK Royal Mail: We have a Packet Post Contract with the Royal Mail and most goods under 2 Kg in weight will be sent by this method. We ship goods out on Tuesday and Friday at about 1 p.m. Royal Mail Packet Post items are sent in the 2nd class postal system and will normally take between 2 - 3 working days to arrive. We obtain a proof of posting certificate for every item sent. If you require a quicker or guaranteed delivery service (e.g. Royal Mail 1st Class or Special Delivery) please call us - 01204 460142.

UK BusinessPost: Larger and heavier items are sent with BusinessPost. They cover most of the UK at a standard price of £8.50 for NEXT DAY delivery. For parcels delivered to the Highlands & Islands region and Northern Ireland, we use ParcelForce Standard Service at the post office. This way we avoid the 125% surcharge that most couriers charge for these regions. Please check the delivery rates on checkout or if you are in any doubt please contact us for an exact quote on delivery charges before you purchase your item(s).

Rest of Europe, USA & Canada, Rest of the World: It is not possible for us to detail every possible postal or courier charge for these regions in the checkout area. Please contact us by telephone (+44 1204 460142) or EMAIL for a quote on delivery charges BEFORE you purchase any items.

Items lost in the postal/delivery systems: Very few of the items we send out go missing in the post, but if they do, we will everything in our power to replace the goods as quickly as possible. The Royal Mail have a general policy that says items are not officially lost in the post until 18 working days have elapsed from the date of postage. In times of industrial dispute this time limit may be extended by the Royal Mail.

Our courier partners have tracking systems so it is generally easier for them to admit that items are lost within a couple of days of the item going missing.

Returns Policy
If you purchase an item from us that for any reason fails to give you complete satisfaction, you may return it to us for an exchange or refund as long as it is unused and in it’s original packaging. WHOLESALEGOLF LTD cannot accept returns on undamaged personalised items. Refunds will be applied based on the original method of payment. This guarantee must be exercised within 10 days of receipt of the merchandise. Proof of purchase may be required.

Returns Procedure
If for any reason you decide to return an unused or faulty item, call us on 01204 460142 or email us and we will reply with information on how to return your goods. The cost of returning undamaged goods must be borne by you. We will pay for the cost of returning damaged or faulty goods. On receipt of the goods we will offer an exchange, credit note or refund, whichever is your preference.